FAQ
We accept the following methods of payment: Visa, Mastercard, Delta, Maestro/Switch and American Express and Gift Cards (please note, Gift Cards are only valid for use online when shopping via our website. We also accept payment via PayPal.
As soon as we receive an order, we aim to despatch the items very quickly. Once an order has been despatched, we are unable to make any amendments. Should you need to make any changes to a new order, please call our Customer Services team on 0332 131 1993 as soon as possible and we will certainly do all we can to assist.
When placing an order online, or using our telephone ordering line, we will not charge your card until an item is ready to leave our fulfilment centre. At the point of despatch you will receive an email confirming the content and method of delivery for your order.
Arcane Clothing has built up excellent relationships with a range of carriers in order to offer its customers as wide a choice as possible for shipping and to keep delivery costs low. As such we cannot confirm by what method of shipping your order will be sent until the order is collated and despatched.
If you are not completely satisfied with your Arcane Clothing item, please complete the returns form and using the returns label provided, return the item/s (unworn and undamaged) from any Post Office. We would advise you to obtain a proof of postage as Arcane Clothing is not responsible for returns until they are received within our returns department.
You can send the item/s back to us for exchange. Please fill out the ‘Exchange’ section of your despatch note. Using the returns label on the front of the despatch note, please re-seal the item in its original packaging and take this to any Post Office. We would advise you to obtain a proof of postage as Arcane Clothing is not responsible for returns until they are received within our returns department.
International orders will be sent usually by Royal Mail and passed on to the national postal service in the relevant country, unfortunately we do not provide tracking for all International orders.
Stated Day Deliveries are selected at the checkout and should be with you on your specified date. Delivery to Europe is normally within 7-10 working days. Delivery to the rest of the world is normally within 10-15 working days. Please check out our Delivery section to see estimated delivery times for your country
Our size chart can be located on any product page just above the select size option, the size chart can also be viewed in USA and European sizes. For our size chart Click here
You can only order items that are currently in stock. However, by entering your email address in the box which pops up when a size is unavailable, we will let you know when we have your size back in stock.